Online Purchasing
Timepieces purchased directly from the Frederique Constant U.S. website may be shipped within the United States, including Alaska, Hawaii, and Puerto Rico. International shipping is not available at this time.
All orders are subject to product availability. If an item becomes unavailable after your order is placed, we will notify you as soon as possible.
We reserve the right to limit quantities, partially fulfill an order, or divide an order into multiple shipments. We may also modify the terms or duration of special offers and promotions at any time.
Payment Options
Frederique Constant accepts the following payment methods for online purchases:
- Visa
- MasterCard
- American Express
- Discover
- Klarna
- Affirm
Credit and debit cards must be issued in the United States. Klarna and Affirm purchases are subject to eligibility and approval by the respective payment provider.
Once your payment is approved, your order will be processed and your card will be charged. Applicable sales tax will be calculated during checkout based on the shipping address.
Pre-Orders & Backorders
Select timepieces may be available for pre-order before their official launch. An estimated shipping date will be displayed on the product page.
To place a pre-order, add the item to your cart and complete checkout using a valid payment method. For credit or debit card purchases, a preauthorization hold may be placed on your account. This hold typically clears within 4–7 business days, depending on your financial institution. Your card will not be charged until the item is ready to ship.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping & Delivery
Frederique Constant offers complimentary UPS 2-Business Day shipping on all orders. The twobusiness-day delivery timeframe begins once the order has shipped. A signature is required upon delivery.
- Orders placed before 1:00 p.m. Eastern Time on a business day will begin processing that day.
- Orders placed after 1:00 p.m. Eastern Time, on weekends, or on holidays will begin processing the next business day.
- Orders that include complimentary bracelet sizing require an additional 2–3 business days for processing as each watch is individually sized by one of our expert technicians.
- UPS Overnight shipping is available for a flat fee of $30.
- Saturday delivery is not available.
- We do not ship to P.O. boxes or APO/FPO addresses.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with a UPS tracking number. Please allow up to 24 hours for tracking activity to appear on the UPS website.
Order Cancellations
If you would like to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request; however, changes or cancellations cannot be guaranteed once an order has entered processing or bracelet sizing has begun.
Returns
We accept returns of timepieces purchased directly from the Frederique Constant U.S. website within 30 days of delivery. Returned merchandise must:
- Be unworn and in its original condition
- Include all original packaging and materials
- Include any removed bracelet links
- Include any promotional gifts received with the purchase
Failure to return a gift-with-purchase item may result in an additional charge.
To request a return, please select Contact Us below and include your order number. A Customer Care Specialist will follow up and provide you with a complimentary prepaid return shipping label.
Once your return is received at our facility, please allow up to 10 business days for it to be inspected and processed. Refunds will be issued to the original form of payment. Additional time may be required for the refund to appear on your account, depending on your financial institution.
Please note that expedited shipping fees, including UPS Overnight shipping charges, are nonrefundable.
