Online Purchasing

Timepieces purchased from Frederique Constant may be shipped within the United States only, including Alaska, Hawaii, and Puerto Rico. International shipping is not available at this time. All orders are subject to availability. If an item is out of stock, you will be notified by the next business day.

We reserve the right to limit quantities, fulfill only part of an order, or divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or promotions at any time.

Payment Options

Frederique Constant accepts the following payment methods for online purchases:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Klarna
  • Affirm

Only credit and debit cards issued in the United States are accepted. Upon approval, your payment will be processed, and your card will be charged. Sales tax, where applicable, will be calculated and displayed during checkout based on your shipping address.

Pre-Orders & Backorders

Select timepieces are available for pre-order before their official launch. Each pre-order item includes an estimated shipping date.

To place a pre-order, add the item to your cart and complete checkout using a valid payment method. If paying with a credit or debit card, a pre-authorization hold may be placed. This hold typically clears within 4–7 business days, depending on your bank. You will only be charged once the item is ready to ship. A shipping confirmation and tracking number will be sent once your order has been processed.

Shipping & Delivery

Frederique Constant proudly offers complimentary UPS 2-Day shipping on all orders. A signature is required upon delivery for all shipments.

  • Orders placed before 2:00 p.m. Eastern Time (ET) will begin processing the same business day.
  • Orders placed after 2:00 p.m. ET, on weekends, or on official holidays will begin processing the next business day.
  • Orders with complimentary bracelet sizing requested will require an additional 2–4 business days for processing, as each watch is sized to order by our expert technicians.
  • UPS Overnight Shipping is available for a flat fee of $30.
  • We do not offer Saturday delivery at this time.
  • We do not ship to PO Boxes, APO, or FPO addresses.

Tracking Information

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become available on the UPS portal.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. While we will make every effort to accommodate cancellation requests, we cannot guarantee changes or cancellations once an order has been submitted.

Returns

We accept returns on timepieces purchased directly from Frederique Constant website within 30 days of delivery, provided the item is:

  • In original, unworn condition
  • Includes original packaging, and
  • Any removed links and promotional gifts are returned as well

Failure to return gift-with-purchase items may result in additional charges.

Please allow up to 10 business days for your return to be processed once it has been received at our facility. Refunds will be issued to the original form of payment.

Note:

  • Expedited shipping fees (UPS Overnight) are non-refundable