Online Purchasing
Timepieces purchased from our website may only be shipped to addresses in the continental U.S., Alaska, Hawaii, and Puerto Rico. We are unable to ship internationally. All products are subject to availability. In the event that we are out of stock, you will be notified by the next business day. We reserve the right to limit the quantity of products we supply; to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotions.
Payment
We accept all major credit cards (Visa, MasterCard, American Express, Discover) issued in the United States, as well as Affirm and Klarna.
Pre Orders & Back Orders
At Frederique Constant, you can reserve a watch from an upcoming launch before they sell out. Each pre-order has an expected ship date assigned.
You can simply add a pre-order item to your cart, just like any other item, and proceed to checkout. You are required to provide a payment method to place a pre-order. When using a credit card or debit card as your payment method, a pre-authorization hold will be processed. This transaction will typically “fall off” and be released back to your card in approx. 4-7 business days, depending on your payment provider.
Once the order is ready to ship, your order will be processed for the full amount. Please make sure your card does not expire between the time you place your order and the time your item is expected to ship. This will cause processing delays). After the order has completed its processing time, you will receive a shipping email notification once tracking information has been generated.
Once the order is ready to ship, you will not be charged again. After the order has completed its processing time, you will receive a shipping email notification once tracking information has been generated.
Shipping and Delivery
Most orders will ship within 2 business days. Orders placed on Friday after 3:00 p.m. Eastern Time, Saturday and Sunday will begin processing on Monday. Orders placed on an official holiday will begin processing the following business day.
Orders with complimentary bracelet sizing requested require an additional 2-4 business days for processing.
Orders will ship complimentary via UPS 2-Day service, with a signature required. UPS Overnight shipping will be $30. We do not offer Saturday delivery at this time. Unfortunately, we are unable to ship to PO Box, APO or FPO addresses.
Tracking
As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online. If you are not completely satisfied with your purchase when it arrives, if there is a discrepancy in your order, or if you encounter any problems with your watch, please retain all packaging and documentation and contact us immediately.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled.
Returns
If you would like to return your FrederiqueConstant.com purchase, please Contact Us. For a refund to be issued, item(s) must be returned to us within 30 days of delivery, and must be in original condition (with all original packaging/inserts, and any removed links included). Any gift with purchase items must also be returned. We do not accept returns for products purchased from our retail partners.
Please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction, and may take an additional 7-10 days to appear, depending on your financial institution / issuer.
Gift Cards & Expedited shipping charges (UPS 2-Day & UPS Overnight) are non-refundable.
