TAKING CARE OF YOUR WATCH

FREDERIQUE CONSTANT

WATCH CARE

Your watch is a high-precision instrument which requires specific care and attention. Please follow our advice and maintenance recommendations.

MAINTENANCE INSTRUCTIONS & CARE

MAINTENANCE

INSTRUCTIONS & CARE

Ensuring proper use and care of your watch

  • Avoid violent impacts and knocks which could leave marks on your case and damage the internal mechanism of your watch.
  • Do not subject your watch to extreme temperatures (less than 0°C or greater than 60°C) or temperature changes.
  • Do not leave your watch near an electro-magnetic source, such as loudspeakers which could damage the mechanism of your watch.
  • Over time, a watch may lose its water-resistance as seals become worn or if it suffers an accidental impact. We recommend you take your watch to one of our service centres every 4 years to check its water-resistance and its general condition.
  • Simple crown: remember to put the crown back into the neutral position after changing the time in order to prevent moisture getting into the mechanism.
  • Screw-down crown: remember to screw down the crown after changing the time in order to prevent moisture getting into the mechanism.
  • Chronograph push buttons: do not activate the push buttons in water as water make get into the mechanism.
  • Smartwatch crown: The “crown” is not a crown in the literal sense, it is simply a push button and does not turn (and if turned may be damaged). Do not activate the push button in water as water may get into the mechanism.
  • In order to care for your timepiece, use a small toothbrush and soapy water to clean your metal straps and the water-resistant cases, then rinse carefully with clean water. Dry with a soft rag
  • As a precaution, do not change the date between 8pm and 4am, as there is a high risk of mechanical breakage. 

AFTER-SALES

SERVICING YOUR WATCH

Battery replacement for Smart (except smart calibres with charger) 

The battery service includes replacing the battery with a new one (depending on use, its lifespan can be between 6 months and 2 years) as well as changing the seals. The module update will be installed and we will then carry out water-resistance testing according to our specifications. Finally, the case and strap are cleaned in an ultrasonic bath.

Vintage Refurbishment

For watches over 10 years old (vintage), a quotation will be prepared based on a diagnosis and thorough investigations setting out the methods and possibilities of repair (depending on whether components are still available), as well as the timescales specific to this type of repair.

After-sales service prices

The set prices apply to watches up to 10 years old.

AFTER-SALES

SERVICE

The set prices apply to watches up to 10 years old.

After Sales Service is seen as one of the most important reasons to purchase high quality Swiss Made watches. At Frederique Constant we value a continued relationship with you, our customer. You may always contact us if you have any comments or questions. Your watch is guaranteed for a period of two years. Beyond, we also gladly service your watch for a minimal fee.

AFTER-SALES

SERVICING YOUR WATCH

The balance wheel in an automatic Frederique Constant watch swings 28,800 times an hour and the gear train moves forward 691,200 times in 24 hours. In four years, this represents over one billion impulses. We advise you to bring your watch every 4 years to an official Frederique Constant Retailer where a trained watchmaker will meticulously inspect it before cleaning and lubricating the movement thoroughly. You may check the Retailer Locator on the website for a service center near you or contact the distributor for your country.

Full service

Servicing involves cleaning and lubricating the movement, As well as replacing any defective parts of the movement, a new battery and seals. We then carry out water-resistance testing according to our specifications. Finally, the case and strap are cleaned in an ultrasonic bath.

Not included in the servicing: Changing of the case, dial, strap.

Partial service

A partial service includes the localised cleaning and lubrication of one or more parts of the movement, as well as changing the seals. We then carry out water-resistance testing according to our specifications. Finally, the case and strap are cleaned in an ultrasonic bath.

Battery replacement

The battery service includes replacing the battery with a new one (depending on use, its lifespan can be between 6 months and 2 years) as well as changing the seals. We then carry out water-resistance testing according to our specifications. Finally, the case and strap are cleaned in an ultrasonic bath.